Customer Service

Shipping & Delivery
Our Shipping costs are based on the value of the order.
Privacy & Security
Your privacy and security is of prime importance to us. We do not share your information with anyone else for any reason. 
Returns & Replacements
We stand behind our products.  Please check the fabric as soon as you have received your online shipment.  Please contact us if you have any issue with your fabric ( before you cut and use it) and we will work with you get a replacement.  We encourage our customers to order samples/swatches for a color match, feel of the fabric to make sure that what they had in mind is what they will get.  Please inspect fabric prior to cutting. No fabric/trim will accepted for return once it is cut. Swatches, samples cannot be returned for refunds. Purchases made in a physical 'brick and mortar' store (if returnable) must be processed by the rules that relate to the store from where the merchandise was purchased.
Ordering
artee fabrics & home is a user friendly shopping experience. We realize that having multiple choices tremendously increases the customer shopping experience. Different customers have different needs and might find it to avail of the three options that we have
        Physically go in person to one of our stores

 

        Buy online

 

      Order over the phone
Payment, Pricing & Promotions

 

             The price mentioned is the price. At times we might offer a discount. The discounted price is reflected in the final price you see.
Viewing Orders
On the web and talking to customer service representatives.
Updating Account Information
Your user account will allow you change your account information.